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“Unlocking Generational Communication”

I had the privilege of giving a TEDx Talk titled “Unlocking Generational Communication,” where I explore how each generation sees the world, communicates, and is motivated by different things.

From Baby Boomers to Gen Z, our perspectives and communication styles have been shaped by unique experiences. Understanding those differences is the key to improving workplace culture, leadership, and collaboration. 

I developed The R.A.M.P. Method — a practical framework that helps bridge those gaps!

Each Generation And What Shaped Them…

Baby Boomers (Born 1946–1964)

Shaped by post-war prosperity, the rise of suburbia, and the expansion of higher education, Boomers grew up in an era of optimism, hard work, and social change. Influenced by the civil rights movement, women’s liberation, and the space race, they value loyalty, discipline, and face-to-face communication. Boomers tend to see work as identity, believe success is earned through perseverance, and often view technology as a tool rather than a lifestyle.

Generation X (Born 1965–1980)

Raised during economic uncertainty, corporate downsizing, and the dawn of personal computing, Gen X became fiercely independent and adaptable. Often called the “bridge generation,” they balance traditional and modern work values. They value efficiency, authenticity, and flexibility, having learned self-reliance from the latchkey era and pragmatism from navigating constant change. To them, trust is earned—not given—and results speak louder than hierarchy.

Millennials (Born 1981–1996)

Coming of age during rapid technological advancement, globalization, and the rise of social media, Millennials blend ambition with purpose. They value collaboration, feedback, and inclusivity, preferring mission-driven organizations over rigid structures. Shaped by 9/11, the Great Recession, and the digital revolution, they prioritize experiences over possessions and seek balance between personal fulfillment and professional success.

Generation Z (Born 1997–2012)

The first fully digital generation, Gen Z has never known a world without smartphones, social media, or instant access to information. Shaped by global crises, cultural diversity, and a constant online presence, they value authenticity, transparency, and mental well-being. They see the world as interconnected and complex, and they expect organizations to take clear stands on social and environmental issues. For them, technology isn’t a tool—it’s an extension of how they experience reality.

Preferred Communication For Each Generation

Baby Boomers (Born 1946–1964)

Preferred Communication: Face-to-face or phone conversations.
Why: Boomers value personal connection, respect, and clarity. They appreciate direct dialogue and tend to trust communication that feels intentional and professional. Written communication is fine—but they prefer it to be formal and well-structured. A handshake means something to this generation.

Generation X (Born 1965–1980)

Preferred Communication: Email or phone.
Why: Gen X values efficiency and flexibility. They appreciate concise, to-the-point messages and dislike unnecessary meetings. They’re comfortable with digital tools but still value personal follow-up when it matters. Respect their time, and they’ll respect your message. They are the first generation to bridge the personal and technical gap. 

Millennials (Born 1981–1996)

Preferred Communication: Text, chat platforms (like Slack or Teams), or collaborative tools.
Why: Millennials prefer quick, real-time communication and value collaboration. They appreciate transparency, feedback, and informal dialogue that feels genuine. They’re digital natives but still value personal connection—especially when it’s authentic and aligned with shared purpose.  They are not fans of emails and you will normally find unheard voicemails on their phones. Keep your communication constant, to the point and include their ideas. 

Generation Z (Born 1997–2012)

Preferred Communication: Short-form digital messaging—texts, DMs, emoji’s or videos.
Why: Gen Z thrives on instant, visual, and interactive communication. They’re drawn to authenticity and prefer conversational, less corporate tones. Visual formats (memes, clips, voice notes) often resonate more deeply than lengthy text. Speed and sincerity are key. Emoji’s mean something to this generation. Voice Memo of Voice Mail. 

Testimonials

Dr. Rita Renee TEDx Speaker | International Keynote Speaker | Best-Selling Author

Dr. Amna Shabbir, MD, NBC-HWC, CPC High Performance & Well-being Strategist | Top Podcast Host

Dr. Rita Renee TEDx Speaker | International Keynote Speaker | Best-Selling Author

“Greg Singleton is a generational strategist with a gift for connection. As a seasoned coach and speaker, he teaches individuals and organizations how to bridge communication gaps and foster clear, authentic understanding across diverse age groups—transforming chaos into clarity.”

Dr. Scott Lehr Lead Pastor | TEDx Speaker | Writer | Executive Coach

Dr. Amna Shabbir, MD, NBC-HWC, CPC High Performance & Well-being Strategist | Top Podcast Host

Dr. Rita Renee TEDx Speaker | International Keynote Speaker | Best-Selling Author

“I had the privilege of sharing the stage with Greg Singleton at TEDx Raleigh, where he delivered a compelling talk on bridging generational communication gaps. Greg has a rare ability to make complex relational dynamics clear, practical, and inspiring. His insight, humor, and authenticity connected with everyone in the room. I’m grateful for the chance to serve alongside him and highly recommend Greg to any organization that values clarity, connection, and leadership that brings people together.”

Dr. Amna Shabbir, MD, NBC-HWC, CPC High Performance & Well-being Strategist | Top Podcast Host

Dr. Amna Shabbir, MD, NBC-HWC, CPC High Performance & Well-being Strategist | Top Podcast Host

Dr. Marline C. Duroseau TEDx Speaker | Leadership Executive | Resilient & Results-Driven CFO | CPA


“Greg is an extremely powerful speaker. He brings raw authenticity paired with a communication style that just flows. Not only me, the entire audience was completely engaged in his talk and left with actionable items as well as powerful insights and reflections. I highly recommend him as a speaker for your event or show.”

Dr. Marline C. Duroseau TEDx Speaker | Leadership Executive | Resilient & Results-Driven CFO | CPA

Dr. Marline C. Duroseau TEDx Speaker | Leadership Executive | Resilient & Results-Driven CFO | CPA

Dr. Marline C. Duroseau TEDx Speaker | Leadership Executive | Resilient & Results-Driven CFO | CPA

“Greg delivered a phenomenal talk focused on generational conversation. Oftentimes, we fail to take into account the difference in generations and how that can impact the manner in which to best and effectively communicate with each other.

Not being mindful and strategic about this can often lead to miscommunication, misunderstanding, and easily avoidable conflict or disagreements.

The manner in which Greg not only talked about the problem, but provided practical tools that can be immediately implemented to help improve this communication gap was incredible. Even before the event was over, attendees—including myself, a fellow speaker—sought out Greg to thank him and learn more about his suggestion to RAMP up communication!

He's truly an amazing speaker and would add great value and deliverable assets to any organization he partners with.”

Dr. Gina Anderson 3x INC 5000 Award-Winning Founder & CEO | Learning Scientist | TEDx Speaker

Dr. Marline C. Duroseau TEDx Speaker | Leadership Executive | Resilient & Results-Driven CFO | CPA

Dr. Amelia Kelley Author | TEDx Speaker | Professor | Trauma Therapist | Neurodiversity Advocate

“I’ve had the privilege of seeing Greg Singleton in action at TEDx, and he is a truly gifted coach, speaker, and generational strategist. Greg has a rare ability to take complex, often challenging communication dynamics and turn them into clear, concise, and actionable strategies. Rather than allowing conversations to become chaotic or confrontational, he equips individuals and organizations with the tools to create understanding and alignment.

What sets Greg apart is his blend of real-world experience and powerful storytelling. He doesn’t just deliver information, he inspires lasting change by connecting deeply with his audience. His expertise in generational knowledge is unmatched, making him a go-to content expert and a dynamic speaker who can bridge gaps across diverse teams and communities.

If you are looking for someone who can not only educate but also transform the way people communicate, Greg is the person you want by your side. He leaves a lasting impact wherever he goes.”

Dr. Amelia Kelley Author | TEDx Speaker | Professor | Trauma Therapist | Neurodiversity Advocate

Dr. Marline C. Duroseau TEDx Speaker | Leadership Executive | Resilient & Results-Driven CFO | CPA

Dr. Amelia Kelley Author | TEDx Speaker | Professor | Trauma Therapist | Neurodiversity Advocate

“I had the honor of sharing the TEDx stage with Greg Singleton, and his message about communication left a lasting impression. Greg has a gift for blending authenticity, emotional intelligence, and clarity in a way that makes people stop, reflect, and truly connect.

On stage, his presence was powerful yet approachable—he doesn’t just talk about effective communication, he models it. Greg invites audiences into a deeper understanding of themselves and others, reminding us that communication is not just about words, but about empathy and connection.

Anyone who has the chance to work with, learn from, or hear Greg speak will walk away inspired and equipped with tools to build more meaningful relationships—in their personal lives, workplaces, and communities.”

Dr. Katherine Jeffery, PhD.

Dr. Katherine Jeffery is an expert in generational intelligence and workplace communication, helping organizations bridge the gaps that often divide teams across age, values, and perspective. She is the creator of GenShift, an award-winning learning management plug-in designed to help HR teams and leaders understand how to engage, motivate, and communicate effectively with each generation.

Through her research and consulting work, Dr. Jeffery has equipped Fortune 500 companies, universities, and public institutions to improve collaboration, retention, and culture by aligning leadership strategy with generational insight. Her work provides organizations with practical tools to move from miscommunication to connection, and from frustration to understanding.


Our Collaboration

I’ve had the privilege of being trained by Dr. Jeffery as a Generational Strategist, and I continue to work closely with her to expand the reach of her research and consulting programs. Together, we help organizations build stronger, more cohesive workplaces—where every generation feels heard, valued, and motivated to contribute.

Our joint mission is to turn awareness into action—helping teams not only understand their generational differences but leverage them as strengths.

To learn more about Dr. Jeffery’s work, resources, and speaking engagements, visit her website below:
👉 Learn More About Dr. Katherine Jeffery and GenShift 


Learn More

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